Privacy policy

1. Who we are

This website is operated by [PLACEHOLDER: Registered company name] (Pty) Ltd (registration number [PLACEHOLDER: CIPC registration number]), trading as Master Energy (“we”, “us”). We are the responsible party for the personal information described in this policy.

Address: [PLACEHOLDER: Street address], Cape Town, Western Cape, [PLACEHOLDER: Postal code], South Africa.

2. What we collect

When you use the contact form, we collect:

• your name, email address and, if you give it, your phone number;
• the name of your company or estate, your role and the estate’s size in units;
• anything you choose to write in your message.

Our hosting provider also records basic technical information, such as IP address and browser type, to keep the website secure and working. [PLACEHOLDER: list any analytics or cookies you add, or state that none are used.]

3. Why we collect it

We use your information only to:

• respond to your enquiry and discuss our services with you;
• keep a record of our correspondence;
• meet our legal obligations.

We process it on the basis of your consent, which you give when you submit the form, and our legitimate interest in responding to business enquiries. We do not use it for unrelated marketing without asking you first, and we do not sell it.

4. Who we share it with

We share your information only with service providers who help us run this website and manage enquiries, such as our hosting, email and CRM providers: [PLACEHOLDER: list providers]. They may only use it on our instructions and must keep it secure. Some of them may store information outside South Africa; where they do, we make sure it is protected to the standard POPIA requires.

5. How long we keep it

We keep enquiry information for as long as we need it to deal with your enquiry and any resulting business relationship, and then for no longer than [PLACEHOLDER: retention period, e.g. 24 months] unless the law requires us to keep it longer.

6. How we protect it

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including encrypted connections to this website and restricted access to enquiries.

7. Your rights

Under POPIA you may:

• ask whether we hold personal information about you, and request a copy;
• ask us to correct or delete it;
• object to our processing it, or withdraw your consent;
• lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

8. Contact our Information Officer

For any privacy request or question, contact [PLACEHOLDER: Information Officer's full name] on 078 463 0357.

9. Changes to this policy

We may update this policy. The date at the top shows when it last changed.